Complete Guide to CCTV Guard AI Anomaly Detection
Last updated: 6 August 2026
This guide explains how CCTV Guard AI detection works, which AI presets are available, how to choose the right ones, and how to respond to alerts.
1. What Is an Anomaly?
In CCTV Guard AI, an anomaly is a condition or event observed by your CCTV cameras that deviates from normal activity and may require attention.
The system analyses camera frames using AI Vision and evaluates anomalies based on location context, time, and the AI presets you enable.
2. AI Presets — You Choose What to Look For
Unlike systems that try to detect "everything", CCTV Guard AI works from presets you select and pay for monthly (Rp 50,000 per preset). Each preset gives the AI specific instructions about what to look for, making detection more targeted and reducing false positives.
12 presets are available across 4 categories:
a. Intrusion Category
| Preset | What It Detects | Best For |
|---|---|---|
| After-Hours Intrusion | People entering an area when it should be empty | Offices, warehouses, shops |
| Perimeter Breach | Someone crossing a fence or perimeter line | Factories, warehouses, residences |
| Unauthorized Person | Faces not registered in your face list (includes Face Recognition) | Offices, homes, restricted areas |
| Unknown Vehicle | Unfamiliar vehicles entering the area | Car parks, loading docks, yards |
b. Behaviour Category
| Preset | What It Detects | Best For |
|---|---|---|
| Loitering | Someone lingering too long in one area | ATMs, entrances, cashier areas |
| Theft / Shoplifting | Motions of taking and concealing items | Retail stores, minimarkets, warehouses |
| Aggression / Violence | Fighting, shoving, aggressive movements | Public spaces, cafés, service areas |
| Vandalism | Property damage, graffiti, camera tampering | Public facilities, buildings, car parks |
c. Safety Category
| Preset | What It Detects | Best For |
|---|---|---|
| Fire / Smoke | Open flames and smoke plumes | Warehouses, kitchens, factories, any site |
| Flood / Water | Pooling or rising water on the floor | Warehouses, server rooms, basements |
d. Workplace Safety Category
| Preset | What It Detects | Best For |
|---|---|---|
| PPE Violation | Workers without helmets, vests, or protective equipment | Factories, construction sites, warehouses |
| Restricted Zone | People entering prohibited areas | Machine rooms, chemical areas, server rooms |
3. Choosing the Right Presets
You don't need to enable every preset. Choose the ones genuinely relevant to your site — the more focused, the fewer false alerts and the lower the cost.
- Warehouse: After-Hours Intrusion + Fire/Smoke + Flood + PPE Violation
- Retail store: Theft/Shoplifting + Loitering + Aggression
- Office: After-Hours Intrusion + Unauthorized Person + Fire/Smoke
- Residence: Perimeter Breach + Unauthorized Person + Unknown Vehicle
- Factory: PPE Violation + Restricted Zone + Fire/Smoke + Perimeter Breach
Presets can be added or removed at any time from the Subscription menu in the app.
4. Severity Levels
| Level | Colour | Description | Response |
|---|---|---|---|
| CRITICAL | 🔴 Red | Immediate security threat | Respond immediately (<2 min) |
| HIGH | 🟠Orange | Significant potential threat | Respond quickly (<10 min) |
| MEDIUM | 🟡 Yellow | Needs attention | Evaluate (<30 min) |
| LOW | 🔵 Blue | Informational | Review during working hours |
High-severity alerts trigger a dedicated alarm sound in the app, even when the device is on silent.
5. How AI Detection Works
- Capture: The system takes periodic snapshots from each camera
- Analysis: AI Vision analyses the image according to the presets you enabled
- Context Evaluation: The AI considers location type, time, and detection zones
- Scoring: Each detection receives a confidence score and severity level
- Deduplication: Similar alerts within a short window are merged so you are not flooded
- Alert: Notifications are sent via push notification, WhatsApp, and email
- Evidence: Snapshots and video clips are stored and attached to the alert
6. Optimising Detection
a. Camera Placement
- Ensure the camera faces the monitored area with a clear line of sight
- Avoid direct light into the lens (backlight)
- Ensure adequate lighting, especially at night
- Mount cameras at 2.5-4 metres for optimal coverage
b. Detection Zones
- Define critical zones within the frame (entrances, cashier areas, storage)
- Exclude areas with constant normal movement (public roads in the background)
- Set different sensitivity for different zones
c. Monitoring Schedule
- Use different detection profiles for working hours and after hours
- Increase sensitivity at night and on weekends
- Match the schedule to your site's normal activity pattern
7. Responding to Alerts
a. Through the Mobile App
- Open the push notification or go to the Alerts list in the app
- Review the details: snapshot, video clip, AI description, severity, time, and camera
- Use Live View to verify the current situation
- If the event matters, tap Lock as Evidence so it is not deleted automatically
- Use the Download or Share button if you need to hand the evidence to someone else
b. Through WhatsApp and Email
- Alerts are sent automatically with a snapshot and brief description
- Open the app to see full details and the video clip
8. Preserving Evidence Before It Expires
Alert snapshots and clips are not stored forever — retention follows your plan (7 days for Lite and Custom, 30 days for Pro, 90 days for Enterprise).
Events you lock in the Evidence Locker are never deleted automatically, and their authenticity can be verified at any time using the SHA-256 digital fingerprint. Lock them early — once the retention period passes, the files cannot be recovered.
9. Tips to Reduce False Positives
- Enable only the presets relevant to your site
- Ensure cameras are stable and do not sway
- Set detection zones to exclude constantly moving areas (trees, curtains, TV screens)
- Match the detection schedule to your actual operating hours
- Keep the lens clean and lighting adequate
Remember: AI detection is assistive, not a replacement for human supervision. Always verify an alert before acting on it.
10. Need Help?
Our support team is ready to help you optimise your detection setup:
- PT Indo Smart Media
- Address: Jl Crusher No. 26 Kota Bandung
- Phone / WhatsApp: 08119629391
- Email: rizal.ihsan@indosmartmedia.com