Account & Data Deletion
Last updated: 16 August 2026
This page explains how to delete your CCTV Guard AI account (com.indosmartmedia.cctvguardai.client) and the data attached to it. The service is operated by PT Indo Smart Media.
1. Deleting your account from the app
- Open the CCTV Guard AI app
- Go to Settings
- Choose Delete Account
- Enter your password to confirm
Deletion takes effect immediately. Once confirmed, every signed-in session on every device is ended and the account can no longer be used.
2. Requesting deletion without the app
You do not need to install the app to request deletion. Email rizal.ihsan@indosmartmedia.com with the subject "Account Deletion Request", from the address registered to the account, and include your account name.
We verify account ownership first, then process the request within 30 working days. You will receive an email confirmation once the deletion is complete.
3. Data that is deleted
- Profile: name, email address, WhatsApp number, company name, profile photo
- Your cameras and their configuration, including RTSP addresses
- All alert history and AI analysis results
- Snapshots and video clips stored on our servers
- Evidence held in the Evidence Locker
- Face photos and face recognition data you registered
- Emergency contacts and SOS event history, including the location coordinates sent with them
- Device tokens used for push notifications
Download anything you still need first. Deleted evidence cannot be recovered. Use the Download button on each alert or evidence item before deleting your account.
4. Data we must keep
Some records are retained after your account is deleted:
- Payment records, invoices, and accounting entries — kept for 10 years as required by Indonesian company and tax record-keeping law. These contain a name, transaction amount, and date; they do not contain your camera footage.
- Security audit trail — kept for 12 months for abuse investigation. Contains timestamps, action types, and IP addresses.
Once those periods elapse, the records are deleted or anonymised.
5. Rented hardware
If you rent a Tunnel Box, deleting your account does not by itself end the hardware rental agreement. Contact us to arrange a return or use the Buy Back programme.
6. Questions
PT Indo Smart Media
Email: rizal.ihsan@indosmartmedia.com
Website: cctvguardai.com
See also our Privacy Policy for details of what we collect and why.