Connecting Your CCTV to CCTV Guard AI

Section 1

Getting Started: How It Works & What You Need

CCTV Guard AI does not replace your CCTV. Your existing cameras and DVR/NVR stay in place. Our server “watches” the live feed from your DVR over the internet, analyses it with AI (for example detecting fire, intruders or unknown people), and sends alerts to your phone.

What you need

• CCTV with a DVR or NVR that is already recording normally. Standalone IP cameras (without a DVR) also work.
• The DVR/NVR connected to your internet router with a LAN cable.
• A stable internet connection at the CCTV site (IndiHome, Biznet, MyRepublic, First Media, etc.).
• The DVR username & password you use to open the DVR menu or its own app (Hik-Connect, DMSS, XMEye).
• An Android phone for the CCTV Guard AI app.
• For testing: a computer/laptop or a phone with the free VLC app.

Section 2

Install the App & Sign In

1 Download the app from Google Play

Open cctvguardai.com, tap Download App 1, then tap the Google Play button. You can also search for “CCTV Guard AI” in the Play Store.

2 Get an account & sign in

CCTV Guard AI accounts are created by our team:

1. Contact us on WhatsApp +62 813-2345-9391. Tell us your name, email, WhatsApp number and site type (home, office, shophouse, warehouse or factory).
2. We create your account and send the email/username and an initial password to your WhatsApp.
3. Open the app, enter the Email / Username 1 and Password 2, then tap Masuk (Sign in) 3.

Change the initial password right after signing in: open Pengaturan ▸ Ubah Password (Settings ▸ Change Password). Use at least 10 characters and never share it with anyone, including people claiming to be from our team.

3 Get to know the main screen

After signing in you land on the Monitor tab:

• 1 Profile card: your account name and plan status (“Pembayaran Aktif” — Payment Active — and its expiry date).
• 2 Camera list: your cameras and quota, for example “3 / 6 kamera” (3 of 6 cameras).
• 3 Bottom menu: Monitor, Alert, Laporan (Reports), Langganan (Subscription), Pengaturan (Settings).

On a new account the camera list is still empty. That is normal — cameras are added in Section 8.

Section 3

Choose a Plan & Pay

Plans are built to fit: you only pay for the number of cameras and the AI detection types you choose. All prices include VAT (PPN).

1 Open the Langganan (Subscription) tab

• 1 Kamera CCTV (CCTV cameras): tap + / − to set how many cameras the AI should watch.
• 2 Preset AI (AI presets): tick the detections you need, for example Kebakaran/Asap (Fire/Smoke), Penerobosan Perimeter (Perimeter Breach) or Intrusi Luar Jam Kerja (After-hours Intrusion). At least one.
• 3 Paket Saat Ini (Current Plan): your active plan and its expiry date.

2 Decide on a Tunnel Box & pay

• 4 Tunnel Box: choose Tidak perlu (Not needed) if you will use port forwarding. Choose Tunnel Box Raspberry Pi if you cannot or do not want to configure your router. Not sure? Read Section 6 first.
• 5 Check the Total paket per bulan (monthly plan total).
• 6 Tap Langganan Sekarang (Subscribe Now; existing customers see Perpanjang / Upgrade Paket — Renew / Upgrade Plan), then choose how to pay: QRIS, Virtual Account (BNI, Mandiri, BRI, Permata, CIMB, BSI), or a payment code at a retail store.

Pay the exact amount shown. Once the payment is received, the plan activates automatically and you get a “Pembayaran Berhasil” (Payment Successful) notification. Invoices are under Langganan → Tagihan (Subscription → Billing).

Section 4

Understanding the RTSP Address

Think of your DVR as a small TV station where each camera is a channel. RTSP is the “broadcast address” of that channel. With it, our server can watch your camera, just like a TV tuned to a particular channel.

Section 5

Finding the RTSP Details on Your DVR/NVR

Connect a monitor and mouse to the DVR, right-click on the screen, choose Main Menu / Menu and enter the DVR password. There are 5 details to note down. Use the Worksheet at the end of this section.

A Find the DVR’s local IP address & lock it in place

Open the Network menu, then:

1. 1 Turn off DHCP (untick it) so the DVR’s IP stays fixed and does not change when the router restarts. This is required for port forwarding.
2. 2 Note the DVR’s IP Address, for example 192.168.1.64.
3. 3 Also note the Gateway — your router’s address (for example 192.168.1.1). You will use it to open the router in Section 6.
4. Press Apply / Save / OK.

B DVR username & password

These are the same ones you use to open the DVR menu. The username is usually admin.

C RTSP port

Usually 554, and rarely changed. To make sure:

XMEye usually uses RTSP port 554. The other ports in the menu (TCP 34567, 37777, 8000, HTTP 80) are not the RTSP port — don’t mix them up.

D Path by brand & channel number

Replace USER, PASSWORD, ADDRESS, PORT and the channel number with your own details.

• Channel number = the camera’s position on the DVR screen (CH1, CH2, …, D1, D2, …). Hikvision uses 101 = channel 1, 201 = channel 2, 1601 = channel 16.
• Main stream vs sub stream. Main stream = full quality (Hikvision …01, Dahua subtype=0, XMEye stream=0). Sub stream = light quality (…02, subtype=1, stream=1). For Hikvision & Dahua, enter the main stream: our system automatically uses the sub stream for live view to save data. For other brands on a slow upload connection, use the sub stream.
• Brand not in the table? Search Google for “RTSP URL [your DVR brand]”, check the manual, or contact us — we will help you find it.

Section 6

Making Your DVR Reachable from the Internet

Our server needs to “knock on your DVR’s door” from the internet. There are two ways:

A. Port Forwarding: step by step

1 Check whether your internet has a public IP

Port forwarding only works if your router gets a public IP from your ISP. To check:

1. From a phone/laptop on the CCTV site’s Wi-Fi, open google.com and type “what is my ip”. Note the number shown, for example 203.0.113.25.
2. Open the router page (step 2) and look at the WAN IP. On ZTE: Status ▸ Network Interface ▸ WAN Connection. On Huawei: Status ▸ WAN Information.
3. Compare the two:

2 Open your router’s settings page

1. Open a browser and type the Gateway address from your Worksheet. Usually 192.168.1.1 (ZTE, TP-Link) or 192.168.100.1 (Huawei).
2. Enter the router username & password, usually printed on the sticker under the modem.

3 Create a port forwarding rule

Look for a menu called Port Forwarding, Port Mapping, Virtual Server or NAT. Create one new rule:

Other routers: TP-Link → Advanced ▸ NAT Forwarding ▸ Virtual Servers. FiberHome → Application ▸ Port Forwarding. Mercusys / Tenda → Advanced ▸ Port Forwarding / Virtual Server. One rule covers all cameras on one DVR, because channels are told apart by the path, not the port.

4 Deal with a changing IP (DDNS)

Home public IPs usually change when the modem restarts. To keep your RTSP address working, choose one:

• DDNS (free): register a name such as myshop.ddns.net with a DDNS service (for example No-IP), then enter it in the DDNS menu of your router or DVR. Use this name as the ADDRESS in RTSP.
• A static IP from your ISP (paid). The address never changes.

5 Put your RTSP address together

Combine the details from your Worksheet. Use the public IP / DDNS and the external port, not the local IP:

B. Tunnel Box: no router configuration

The Tunnel Box is a small device (Raspberry Pi) that builds a secure tunnel from your network to our server. The connection goes out from your site, so you need no public IP, no port forwarding and no DDNS.

1. Order a Tunnel Box in Langganan (Subscription) — Section 3, option 4. One unit covers up to 8 cameras.
2. Send your DVR details to our team on WhatsApp: brand, local IP, RTSP port, username & password (preferably a dedicated user) and the number of cameras.
3. We ship the Tunnel Box pre-configured. Plug it into power and connect a LAN cable to the same router as the DVR.
4. Our team registers the cameras on your account and they appear on the Monitor tab. Go straight to Section 9.

Section 7

Testing the RTSP Address with VLC

Before entering it in the app, make sure your RTSP address is right. If the video plays in VLC, it will almost certainly play in CCTV Guard AI too.

1 On a computer

1. Download & install VLC media player from videolan.org (free).
2. Open Media ▸ Open Network Stream… (or press Ctrl+N). The Network tab 1 opens.
3. Paste the RTSP address 2 and press Play 3.

2 Test from OUTSIDE the network

The most honest test is from outside the CCTV site, because our server is outside too. Install VLC for Android on your phone, turn off Wi-Fi and use mobile data, then go to Browse ▸ New stream and paste the RTSP address.

Section 8

Adding Cameras to the App

Make sure your plan is active (Section 3) and your RTSP address passed the VLC test (Section 7).

1 Tap “Tambah Kamera” (Add Camera)

On the Monitor tab, scroll to the camera list and tap + Tambah Kamera (Add Camera) 1. The number next to it, for example “0 / 2 kamera”, is your plan’s camera quota.

Button greyed out? Your camera quota is used up or your plan is not active yet. Add cameras to your plan on the Langganan (Subscription) tab.

2 Fill in the camera form

• 1 Nama Kamera (Camera name): an easy-to-recognise name, for example “Front Porch” or “Back Warehouse”.
• 2 URL RTSP: paste the complete RTSP address you tested in VLC. It must start with rtsp://.
• 3 Lokasi (Location, optional), for example “1st floor”.
• 4 Tap Simpan (Save).

To avoid typos, copy and paste the RTSP address (for example from a phone note or a WhatsApp message to yourself) rather than typing it again.

Check the end of the address. The path must be complete up to the channel number, for example …:554/Streaming/Channels/201. An address copied from a truncated display, such as …:554/Streamin..., is not recognised by the DVR and causes “Gagal memulai stream” (Failed to start stream).

3 Check the result

The new camera appears in the list 1. Tap its name to open live view (Section 9). If no video appears, see Section 10.

• 2 Pencil icon (Edit): change the name, RTSP URL or location. Use it when the DVR password or DDNS address changes.
• 3 Bin icon (Delete): remove the camera.

Repeat steps 1–3 for each camera. On the same DVR you usually only need to change the channel number in the RTSP address.

Section 9

Everyday Use

Live view

Tap a camera name on the Monitor tab:

• 1 Live video from the camera.
• 2 Analisa Sekarang (Analyse Now): ask the AI to check the current picture straight away.
• 3 Reload if the video stalls.

Alerts

Every event the AI detects appears on the Alert tab and is sent as a notification.

• 1 Filter by Semua (All) or Belum Dibaca (Unread).
• 2 Tap an alert to see its details, replay the event recording, download it or share it.

Daily reports

The Laporan (Reports) tab has a summary for each day, for example “Tidak ada alert — semua aman” (No alerts — all clear).

Important settings

• 1 Kunci Biometrik (Biometric Lock): the app only opens with your fingerprint/face.
• 2 Alarm Darurat Layar Penuh (Full-Screen Emergency Alarm): strongly recommended. Tap it and allow it, so critical events (such as a fire) sound an alarm and wake the screen even when the phone is locked.

The top-right corner has two buttons: Brankas Bukti (Evidence Locker) to keep important recordings, and SOS for emergencies.

Section 10

Common Problems & Solutions